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Frequently asked questions

Have a question about our natural stones, crystals and gemstones? View some of our frequently asked questions below, and be sure to get in touch if you need more information.

We offer various tracked delivery options depending on your location. Shopping outside of the US will take about 6-10 working days after dispatch.

Simply select the items that you are interested in, add them to your online shopping cart and select checkout when you are ready to make payment. You do not necessarily need to create an account, but do bear in mind that checkout will be a bit easier if you have an account.

Once you are at the checkout page, you can either check out as a guest, or sign up for an account. We would always recommend signing up for an account as it makes checking out easier by storing your billing and shipping addresses. Do bear in mind, The Gem Mining Wholesale provides , and we will never share your details with a third party.

We accept all major debit and credit cards, including Visa and MasterCard. We also accept payment via PayPal, Apple Pay and Google Pay.

You will be able to use a separate delivery address to your billing details.

Once you have placed your order with us, you will receive a confirmation email to tell you your order has been received safely. Please ensure that we have your correct email address.

We dispatch all orders we receive before 3pm Monday to Friday the same
day. Orders placed on a Saturday or Sunday will be dispatched on
Monday. Orders placed by 3 pm Monday - Friday (excluding public holidays) will dispatched on that day. Delivery after dispatch is 1-6 working days.

We take our ethical and environmental responsibilities seriously. We seek information and assurances from our suppliers that they treat their employees with respect and do not employ child labour. Many of our suppliers have an active involvement in their local communities, often contributing time or money.

Because we always try to deal directly with the manufacturers of our products, this means we can ensure that their products are ethically sourced. Particularly with our Native American Herbs and Plants it is important to us that these are sustainable harvested, the same goes for our abalone shells.

We are always developing ways to become more environmentally aware,
this is an ever evolving process but something we are always conscious of. Many of our candles are made from natural plant wax or soya and are sourced environmentally (we never use petroleum).

All our crystals and crystal products displayed on our website are genuine unless otherwise stated. For instance, some stones such as Goldstone are actually man-made and certain types of crystal jewellery can be made from reconstituted stones (such as Turquoise). If this is ever the case, each product will be clearly labelled as such.

We try to provide as much information as we can about each crystal but please feel free to contact us if you have any queries.

If your order has not been processed, we may be able to cancel your order before it is dispatched. Please email us at If your order has already been dispatched, please follow the returns procedure and we will sort out your refund as soon as we receive the items back.

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