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The stone business for us is a labor of love. We are elated that it is our job to find proper homes for the stones that seek us out. We want YOU to be happy with what you received from H&P Gem Mining and the transaction that you experienced. This for us is an integral part of doing business with these fascinating natural products. If you are not happy with what you receive, please let us know immediately upon delivery.
All items are sold as is but exchanges or returns are accepted within 14 days of receiving items if they are not as described. Buyer pays return shipping unless we have arranged otherwise, and we are not responsible for shipping carrier loss or damage. Items must be carefully packed with all original packaging.
We don't accept exchanges. For returns, we reserve the right to retain a restocking fee. The fee will be 10% of the item amount, withheld from the refund amount. Due to hygiene safety, we CANNOT ACCEPT RETURNS on Jewelry.